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FAQ

Q: When can I expect my order?

A: Please allow 14-21 days for your order to arrive from our warehouse. Each country's shipping times vary and we appreciate your patience. Please read our shipping policy for more details. 

Q: How much does shipping cost and do you ship worldwide?

A: We currently offer free shipping on all our products. And yes, we ship worldwide (to as many countries as possible!). Please read our shipping policy for more details. 

Q: How do I check the status of my order?

A: Please allow between 3 to 5 business days for your order to be processed. Our warehouse will pack your item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number. If you do not receive the tracking number or any updates after 5 business days, please contact us and we will investigate the matter for you. Track your order here

Q: Is your website secure with my personal information?

A: We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information. It will only be used once upon purchase of your product(s). Your credit card information will then be purged.

Q: What if my product arrives damaged?

A: We do all we can to ensure the best shopping experience and quality of items delivered. However, if you find damage to the product you have ordered, please contact us within 24 hours of receiving your item and we will address the matter for you.

Q: What is your return policy?

A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be in original condition, unused or unworn. Click here for more info.